First Candle, Inc. abides by the Better Business Bureau (BBB) standards of  accountability.  The following is First Candle’s online privacy policy, which governs  personal information gathered on our Internet site.

FIRST CANDLE’S COMMITMENT TO ONLINE SECURITY – Physical, electronic and managerial procedures have been employed to safeguard the security and integrity  of personal information. First Candle encrypts billing information wherever we  request it. All First Candle agents and contractors with access to personal  information obtained on the First Candle web site are also bound to adhere to this  policy as part of their contract with First Candle.

For credit card transactions, First Candle adds security by using Secure Sockets  Layer (SSL) technology. This means that the credit card information you send is  encrypted by your computer, and then decrypted again on our side, preventing others  from accessing your private information in between. So, when using an SSL capable  browser, shopping on web site is the safest kind of transaction  possible with a credit card.

PERSONAL INFORMATION THAT FIRST CANDLE MAY COLLECT ONLINE – First Candle collects personal information online, including names, postal and e-mail  addresses, phone and fax numbers, billing information, and complaint information.  First Candle does not knowingly collect or maintain any personal information from  children under the age of 18. In addition, no part of our site is designed with the purpose  of attracting any person under age 18.


Unless you otherwise consent, we will use your personal information only for the  purpose for which it is submitted, such as to reply to your emails, handle your  complaints, and process donations and requests related to our program. Our research  may lead to the publication of aggregate demographical data but will not result in the  reporting or publication of any personal information provided to us. At certain points where personal information is collected on our site, there may be a box where you may  indicate you would like to be on a mailing list to receive information about other First Candle programs and services and about ways to support First Candle This election box only appears in places where the department collecting personal information  maintains such lists. At any time, you can add or remove your name from a First  Candle list by contacting us at

First Candle SMS Alerts

Send START to 21291 or enter your phone number on the First Candle website to get text alerts. You may receive a welcome message and subsequent account update messages.

First Candle does not charge for receiving text message alerts. Message frequency varies by account. Message and data rates may apply. Check your text messaging plan with your carrier. For help, text HELP to 21291 or email To stop receiving text messages at any time, text STOP to 21291. Supported carriers include: AT&T, Verizon, MetroPCS, Sprint, Boost, T-Mobile, Alltel, Virgin Mobile, U.S. Cellular. Carriers are not liable for delayed or undelivered messages.

Phone numbers are never shared with third parties for any purposes.

HOW YOUR INFORMATION MAY BE SHARED – All donor information is strictly  confidential and is never shared with other sources.

Help Us Keep Your Personal Information Accurate – If your personal information  changes or you would like to review the personal information we may have on file,  please e-mail us with the new information or your review request

at Let us also know what led to your submission of personal  information so we may efficiently locate your information.

COMPUTER TRACKING AND COOKIES – Our Web sites are not set up to track,  collect or distribute personal information not entered by visitors. Our site logs do  generate certain kinds of non-identifying site usage data, such as the number of hits  and visits to our sites. This information is used for internal purposes by technical  support staff to provide better services to the public and may also be provided to others,  but again, the statistics contain no personal information and cannot be used to gather  such information. No personal information is collected.

A cookie is a small amount of data that is sent to your browser from a Web server and  stored on your computer’s hard drive. First Candle uses non-identifying cookies to  provide easier site navigation and access to forms. You can still use the First Candle  website if your browser is set to reject cookies. Our cookies do not generate personal  data, do not read personal data from your machine and are never tied to anything that  could be used to identify you.

LINKS – The First Candle website contains links to other websites. We do not  endorse or otherwise accept responsibility for the content or privacy policies of those  websites.


If you have a complaint about First Candle compliance with this privacy policy, you  may contact us at

–revised February 7, 2017

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