First Candle, Inc. abides by the Better Business Bureau (BBB) standards of  accountability.  The following is First Candle’s online privacy policy, which governs  personal information gathered on our Internet site.

FIRST CANDLE’S COMMITMENT TO ONLINE SECURITY – Physical, electronic and managerial procedures have been employed to safeguard the security and integrity  of personal information. First Candle encrypts billing information wherever we  request it. All First Candle agents and contractors with access to personal  information obtained on the First Candle web site are also bound to adhere to this  policy as part of their contract with First Candle.

For credit card transactions, First Candle adds security by using Secure Sockets  Layer (SSL) technology. This means that the credit card information you send is  encrypted by your computer, and then decrypted again on our side, preventing others  from accessing your private information in between. So, when using an SSL capable  browser, shopping on firstcandle.org web site is the safest kind of transaction  possible with a credit card.

PERSONAL INFORMATION THAT FIRST CANDLE MAY COLLECT ONLINE – First Candle collects personal information online, including names, postal and e-mail  addresses, phone and fax numbers, billing information, and complaint information.  First Candle does not knowingly collect or maintain any personal information from  children under the age of 18. In addition, no part of our site is designed with the purpose  of attracting any person under age 18.

HOW FIRST CANDLE USES PERSONAL INFORMATION COLLECTED ONLINE –

Unless you otherwise consent, we will use your personal information only for the  purpose for which it is submitted, such as to reply to your emails, handle your  complaints, and process donations and requests related to our program. Our research  may lead to the publication of aggregate demographical data but will not result in the  reporting or publication of any personal information provided to us. At certain points where personal information is collected on our site, there may be a box where you may  indicate you would like to be on a mailing list to receive information about other First Candle programs and services and about ways to support First Candle This election box only appears in places where the department collecting personal information  maintains such lists. At any time, you can add or remove your name from a First  Candle list by contacting us at info@firstcandle.org.

First Candle SMS Alerts

Send START to 21291 or enter your phone number on the First Candle website to get text alerts. You may receive a welcome message and subsequent account update messages.

First Candle does not charge for receiving text message alerts. Message frequency varies by account. Message and data rates may apply. Check your text messaging plan with your carrier. For help, text HELP to 21291 or email info@firstcandle.org. To stop receiving text messages at any time, text STOP to 21291. Supported carriers include: AT&T, Verizon, MetroPCS, Sprint, Boost, T-Mobile, Alltel, Virgin Mobile, U.S. Cellular. Carriers are not liable for delayed or undelivered messages.

Phone numbers are never shared with third parties for any purposes.